Life happens. If your tube has failed or you're just looking for a backup (just in case) you're in the right place. The GoSun Sport's solar vacuum tube come packed in a padded box with installation instructions included.
If your tube has failed within the first year of purchase, you may qualify for a free replacement. If you purchased your stove outside of GoSun.co, please first register your product here. Once submited, please submit a warranty claim.
Please note that this is a replacement product and will arrive with the bracket assembly pre-attached.
I'm hoping that I'm one of the few who has had such horrible luck with the GoSun Sport tubes. I've had to have mine replaced 4 times so far and I have no clue as to what to change in my use of them to stop them from failing so often. One was broken upon arrival, so I actually only had 3 fail in use. Two imploded while cleaning using the round cleaning tool that screws onto the tray and comes with the Sport. I'm definitely afraid to ever even attempt to use that cleaning tool again but don't know how to clean the tube otherwise. The company told me that they've had others which have failed while people were cleaning them with the cleaning tool. The other time the tube actually exploded (didn't implode) while using the GoSun liquids container. I'll not use the container again but I'm now so afraid of anything dripping into the tube and causing it to implode, or even worse explode, that I'm no longer feeling confident even using the solar oven. I will continue using it very cautiously and hope that my horrible experiences will be over. When it works well, I love it! I've raved about it to others and showed what I've cooked in it and a number of friends have bought them as a result. I'm just hoping they have much better luck with them than I have. I love the whole idea and I'm hoping that not too many others have the horrible bad luck with them that I've had... and that my luck now changes. If my luck does change and I'm able to use my stove with no further disasters, I'll gladly change my rating higher. I have used my stove quite often, but not often enough to warrant so many tube failures. So far GoSun has replaced them at no cost. I'm hoping that doesn't change if I have any more failures. I still have hope and would LOVE to have no more failures :D.
Hi Rhonda, Thanks so much for all of your patience. These things happen and GoSun will always be there to correct anything that may go wrong in the process of ordering, shipping, cooking, ect.. We hope that our customer support team was able to give you all the support that you needed and that we made things right. Please feel free to share any experiences that you have now!
I very stupidly managed to crack the tube on the very first use, having not understood the necessity of removing the cleaning element on the tray. I was really surprised, then, when I called to order (and pay for) a replacement tube when the rep said that it was covered—my stupidity notwithstanding—by the warranty, and that the company would ship out a replacement tube immediately. That far exceeded my expectations. (I'm using the gosun with a cracked tube now, and it still seems to be working, albeit a bit slower than it should be). A really responsive company! Now everyone just be sure to REMOVE the cleaning element!
Replacement tube. I ordered 1 and it was damaged with in a month and I was sent one for free!