Refund policy
Thanks for joining the GoSun community.
We've been building solar gear for over a decade, we've brought 15 crowdfunded products to life, and we've delivered more than $25 million in sales to customers around the world. We're here for the long haul and we want you to be happy.
So if something isn't right, let us know. Here's our official refund policy.
30 day money back guarantee, from the date of purchase, on everything we sell.
All sales are final 30 days after the date of purchase.
$50 and $100 deposits are refundable at any time, no time limit.
This policy applies to every GoSun product and every way you can buy one. That includes in stock products, pre-orders, back-orders, reservations, crowdfunded projects, made to order items, bundles, and anything else we sell on gosun.co, gosunstove.com, or any GoSun hosted platform. One policy, one timeline, no fine print.
The clock starts the day you pay, not the day your order arrives. If you change your mind within 30 days, email us at support@gosun.co, you pay for the return shipment, and we'll refund you in full.
If you're pre-ordering in full or backing a project that ships months from now, that matters. Your window closes 30 days after you pay, well before your unit is built. We spell this out clearly at checkout so there are no surprises.
Once 30 days have passed from your date of purchase, your order is final and we can't issue a refund. This applies to in stock orders, pre-orders, back-orders, and crowdfunded projects alike, and it applies whether or not your product has shipped yet. Your money is already at work building it.
Our $50 and $100 reservation deposits are fully refundable at any time, with no deadline. Just email us. Once you pay your balance in full, your 30 day window starts from the date of that payment.
The 30 day window is for changing your mind. It has nothing to do with problems that are our fault. If your product arrives damaged, defective, or incomplete, we'll repair or replace it at no cost to you, no matter how long ago you ordered. Every GoSun product is covered by our standard warranty from the day it's delivered. Email us photos and we'll take care of it.
Email support@gosun.co with your order number.
If your order hasn't shipped yet, that's all we need. We'll cancel it and refund you.
If you've already received it, send it back unused, in original condition and original packaging. You cover return shipping. Once we receive and inspect it, your refund goes back to your original payment method within seven days. Items returned used, damaged, or missing parts may receive a partial refund.
When you back a GoSun project, you're funding something that doesn't exist yet, and that's exactly why you get it at the best price we'll ever offer. It also means things evolve. Features, materials, components, dimensions, colors, accessories, software, and suppliers can all change during development. Renderings, prototypes, and early photos are illustrative, not final. Ship dates are our best estimate, not a guarantee.
In practice, our changes have usually been upgrades. The EV Solar Charger shipping today significantly exceeds what we originally proposed. Either way, changes to specs or timing don't reopen the 30 day window.
We replace items that are defective or damaged. Email support@gosun.co and we'll sort it out. Outside of that, if you'd like to swap to a different product we'll do our best to help, including store credit or moving your order to something else of equal or greater value. Just ask.
If an item was marked as a gift and shipped directly to you, you'll receive a gift credit for the value of your return. If it wasn't marked as a gift, or was shipped to the buyer first, the refund goes back to the original purchaser.
Return address: 5151 Fischer Ave, Cincinnati, Ohio, US 45217
Return shipping is your responsibility and original shipping costs aren't refundable. If you're sending back anything over $75, use a trackable service. We can't guarantee we'll receive an untracked return.
International customers are responsible for all duties and taxes due on import, paid directly to the carrier.
Check your bank account first, then your credit card company, since posting times vary. Banks often add a few days of processing on top. If it's been a while and there's still nothing, email us at support@gosun.co and we'll chase it down.
We'd rather hear from you before you're frustrated. Email support@gosun.co or call us at 1 888.868.6154, Monday through Friday, 9am to 5pm ET. If you're backing a project and want to know exactly where it stands, just ask. We'll tell you straight.