*If you are not entirely satisfied with your purchase, GoSun backs all Gosun Products with a One Year Guarantee*.
You can send your item back within one year. Please Send your item back to Gosun ATTN: Customer Service 5151 Fisher Place, Cincinnati, OH 45217 Include your Name, email, and order number . Return will be processed within 72 hours of receipt.
Returns are available only to customers that purchased directly from gosun.co.
If you are not happy with your purchase, whether it’s quality or performance or you dropped it off a cliff, we will replace it for free or give your money back.
To be eligible for a full refund, the item must be lightly used or the same condition that you received it. The item must be in the original packaging and include receipt or proof of purchase.
Once we receive your returned item, we will notify you within three days on the status of your refund after inspecting the item. Once approved, we will initiate a refund to your credit card (or original method of payment) which is generally seen on a statement after a few days.
You will be responsible for shipping costs when returning your item. Shipping costs are non-refundable. If you would like GoSun to email a pre-paid return label, the cost of return shipping, plus a $10 handling fee will be deducted from your refund.